Menu

Privacy Policy / Data Protection Declaration

This data protection declaration applies to the use of the website www.chateau-pourtales.eu and informs you as a visitor and user of our website about the type, scope, and purposes of the collection, processing and use of personal data. It does not extend to any linked websites of third parties.

Type of personal data

Generally, the use of our website is possible without providing personal data. Only website-use information (e.g. browser type, pages visited and access time) are transmitted. This automatically-collected data is used only on an aggregated, anonymous basis and never in conjunction with, or linked to, any information concerning your personal identity. In particular, no user profiles are created by that data. It will only be used to provide general statistics related to website usage as well as to improve our website. (Further information under "Cookies")

Contact form

If you use the contact form to contact us, personal data will only be collected to the extent of the information you provide. Your data, such as name and email address, will only be used to process your enquiries. A collection, storage, and further processing beyond that purpose do not take place.

Reservation of hotel rooms, arrangements or other services

We collect personal information such as your name, address, telephone number, email address, credit card number or other payment information, reservation data (such as arrival and departure dates, special requests) or other data that you voluntarily provide to provide you with the requested services.

With the exception of credit card and payment information, the data you provide will be stored in our central reservation system and kept for as long as permitted by law or as long as required by tax and commercial law.

Your data is transmitted via a secure connection of the bookassist.com booking system. Bookassist is verified as a service provider by VeriSign Security Verification. The credit card data page of Bookassist is protected by secure Secure Socket Layer (SSL) encryption technology. SSL encrypts your name, credit card number, and expiration date before the data is sent.

Subscribe to our newsletter

Personal data (name and valid email address) is required to register and receive our email newsletter. The newsletter will not be sent without your consent. After registration you will receive a confirmation by email with a link to the final registration for our newsletter. Youu have the option to unsubscribe from these newsletters at any time by clicking the unsubscribe link in the footer of any email you receive from us or by contacting our office at info@chateau-pourtales.eu. 

Our newsletters are sent via "MailChimp", a newsletter distribution platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

The email addresses of our newsletter recipients, as well as further data described in the context of these notes, are stored on the servers of MailChimp in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. MailChimp does not use the data of our newsletter recipients to write them down or pass them on to third parties. We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement "Privacy Shield" and thus commits itself to comply with EU data protection regulations. Furthermore, we have concluded a data processing agreement with MailChimp. This is a contract in which MailChimp undertakes to protect the data of our users, to process them on our behalf in accordance with their data protection regulations and in particular not to pass them on to third parties.

Order vouchers

For the voucher order and the dispatch, the indication of personal data (in particular name, dispatch address) is necessary. The personal data required for delivery will be passed on to the postal service responsible for delivery.

Disclosure of your data to third parties

Your personal data will not be disclosed to third parties beyond this, unless you have separately consented to the disclosure of your personal data or we have justified indications that oblige us to do so on the basis of a court decision or by law.

Cookies

We use "cookies" on our website to make your visit to our website safe, effective, and attractive. The installation of certain cookies is subject to your consent. When you visit our website for the first time, you will be asked whether you agree to the installation of these cookies. Activation only takes place with your consent. You may revoke your consent at any time or have the option of preventing cookies from being saved on your computer by means of appropriate browser settings. However, we would like to point out that this may limit the functionality of our website.

Social media plug-ins

We use a variety of social media plugins and widgets on our website. These are provided by third parties (e.g. Facebook). Social media plugins may collect information such as the page you visit on our site, your IP address and set cookies for the plugin to function properly.

If you are logged in to your account with a third party, the third party may be able to create a link to your social media account. Your interactions with the plugin can also be recorded by third parties. You can manage information sharing and disable targeted marketing through your third-party social media platform. Please refer to the privacy policies of third parties.

The following plugins are used on our website: Facebook (Feeds, Like and Share Button), Instagram, Youtube, Flickr

Links to other websites

Our website contains links to websites operated and/or controlled by third parties. We recommend that you read the privacy statements of these third parties, as they may differ from ours.

Information, modification and revocation

You have the right to access your personal data collected by us and to modify it subject to applicable legal provisions. Please send your application by email to info@chateau-pourtales.eu.

If you wish to block or delete personal data, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver's license or passport, along with your request.

Childen under 18 years

Our website is not directed at minors. We do not knowingly collect the personal data of children under 18 years of age, without the prior consent or authorisation of the holder of parental responsibility over the child. If we are notified or otherwise discover that a minor’s personal information has been improperly collected, we will take all commercially reasonable steps to delete that information. 

Updating this privacy policy
We may update this privacy policy from time to time and without notice. All changes will be published on this page. For this reason, we recommend that you review our privacy policy when you submit personal information to us.

Last update: May 2018

A different kind of tour through the parc
A different kind of tour through the parc

Follow Daft Rider 67 on his tour through our beautiful Parc de Pourtalès.

› More Info...

Summit Meeting at the Château
Summit Meeting at the Château

The main guest is yet to come

The Alsace is not known only for its friendly people, the Tart Flambé, the Gugelhupf cake or its great wines. It is also famous for the many storks.

› More Info...

 

Weather
18°C